Services

Advice – Coaching – Training
Project management is one of the fastest growing disciplines in business today. A structured, focused project management effort can make or break a team’s attempt to deliver a quality, on-time, on-budget project.

Our Consultants will help you as an organisation:

• evaluate the project and resource management of your organisation
• analyse your current project management environment
• identify areas of strength and weakness both on the process and the people side
• assess culture, organisation and competency as they relate to project management

The final goal is to use the deliverable from this assessment to identify gaps and offer recommendations for solutions and to provide the framework for more effective decision making.

Implementation
To ensure the fastest and smoothest route to positive business result and ROI, Via Appia uses a proven, seven-phase methodology that builds a close working partnership between Via Appia and your implementation staff and all key stakeholders.

Via Appia can provide assistance in completing and also can provide resources to deal with each task defined for each implementation stage :

• Requirements Analysis
• Design / Prototype
• Training Preparation and Documentation
• Implementation and User Acceptance
• Gaining Buy-in
• Roll out and Training

Project Management
Project Management is in progress throughout the life of the project. It is concerned with:

• Project Initiation
• Project Monitoring & Control
• Change Control
• Risk Management
• Project Reporting.

We will help organisations to better understand, manage and optimise their key talent assets, represented by people, knowledge and competencies.

This by providing them with the necessary services and sharing expertise to help the business owner to improve the day-to-day execution and to direct the evolution of the business processes critical for the organisation’s success, by empowering the organisation to better focus the considerable value of its people towards its goals.

We can help optimising following processes:

• selection and recruiting
• evaluation
• succession and career planning
• competency Planning and evaluation
• compensation Planning
• team Planning

Whether your organization has a fully defined and documented set of business processes or this is a task that still needs to be done and getting started seems daunting, Via Appia can be of help.

In the first case, most business processes evolve and change over time, so any existing process documentation probably doesn’t reflect reality today. And, if your organization needs its processes to be mapped and configured, you can have accomplish this as well as implement process automation at the same time.

We will work with you as part of the full service solution that we offer. We can create one or more automated processes regardless of whether you have defined your processes already or not. And modifying these processes over time is easy and quick.

Our consulting services are generally included as part of the solution we provide in conjunction with our BPM technology and our process partnering services.

Performance Measurement
Organisational control is the process whereby an organisation ensures that it is pursuing strategies and actions which will enable it to achieve its goals. We will help you measure, evaluate and control your organisation performance. The final goal here is to:

• extend the scope of enterprise performance measurement beyond the conventional
• focus on internal, historic, financial, numeric and short-term information
• establish a vision for the Management to gain control of their organisational metrics
• to identify and measure process improvements across the organisation
• help the Management create a vision on aligning the strategic goals of the organisation with the requirements of the supported businesses.
• introduce an integrated framework to provide visibility into the higher cost/higher impact functions of the organisation.

Change Management
Planning and managing change, both cultural and technological, will be one of the most challenging elements of your project. Understanding the key areas of change management, and the associated traps and pitfalls others have encountered, is critical to your success.

We will help you produce the guidelines to help you effectively employ change management with your project:

• write a complete and professional change management plan
• know the right questions to ask so you’re prepared to manage resistance
  overcome barriers
• understand how to build executive sponsorship and help your organisation through the change process.

we know that the implementation of a new enterprise business solution involves much more than the installation of hardware and configuration of software. Effective, optimised solutions require a thorough understanding of your business processes.

We can provide technical assistance in completing and also can provide resources to deal with each task in every stage, from Requirement Analyses to Design, from mapping Processes to Implementation.

In order to share knowledge, and ensure quality our consultants use interviews or workshops and common techniques as there are :

• Process Mapping
• Information Flow Diagramming
• Requirement Interviewing
• Data Gathering
• Entity Relationship Modeling
• Model Synchronisation
• Product Mapping
• Training course design.

Via Appia’s main commitment is to provide Customers with the highest quality of Customer support.

Because our suite of products is offered to companies worldwide, and because we know our Customers well, we have the know-how to solve any product emergency regardless of your industry type or the  location of your company.

At Via Appia, we know that you depend on our software and services  to run your day-by-day operation.

That’s why we are dedicated to ensuring your organisation’s unique requirements continue to be met every day.

Our Standard Service Level Agreement provides both Technical Support (online, via the phone or at your site) and Software Maintenance Support.